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Webervations signon page access problems

January 16, 2009 15:30 by Ben

If you are having trouble accessing the Webervations signon page (https://updates.webervations.com/magic-scripts/input/avsignon.asp), please try temporarily using this login link instead:  https://64.244.121.82/magic-scripts/input/avsignon.asp.

You may get a browser security warning.  If you are using Internet Explorer, click "Continue to this website", and if you are using Firefox, click "Add exception" and then "OK" in the dialog that opens.  This occurs because the security certificate is tied to updates.webervations.com, not to 64.244.121.82.  Your data will still be secure, it is just the browser warning you about a potential problem.

This particular issue is related to DNS (domain name server) updates, which unfortunately we don't have a lot of control over. Whenever you move systems like we have, the physical address (IP Address) can change, and so the backend systems that handle the translation of domain names (e.g. www.webervations.com) to physical locations (e.g. our servers which moved from Ohio to Austin TX) have to update themselves to get the new physical location. We did send out DNS updates with the new physical location prior to today in order to minimize this problem, but not all the servers on the internet have these updates yet, and so you may just have to wait for those updates to apply. Unfortunately, we don't have control over how often these servers update -- your internet provider and the various internet providers that they work with do. For today, using the alternate URL above allows you to bypass this translation and go directly to the new physical location. I would expect to see any issues like this fix themselves today or tonight.


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