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Webervations status update -- images online

January 16, 2009 11:42 by Ben

All images have propagated should be online and working now.  If you notice any problems with images, please post in the comments the exact website address (URL) that has the missing image or images so that we can investigate. Please do make sure you post the actual location of the image (website address or booking page address -- just copy this from the address bar at the top of your browser) so that we can resolve this is as quickly as possible. 

UPDATE: 1/17 4:30 PM CST: all images should now show the correct version.

Thanks!


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Comments

January 16. 2009 13:11

For info - Each of our cottages ("vacation rentals" in American English) now has an image displayed but they are all old ones from EU Bookings (an old Webervations product that is now obsolete).  They were all updated on Webervations sometime ago.  It's not a problem as they can be uploaded by us over the weekend (I hope..).
The availability simplifier "image" is not working yet.

Tim Edwards

January 16. 2009 13:12

I am not able to sinc when a reservation is made

Steve Clayton

January 16. 2009 13:12

The image for the Goddard Mansion is not showing on the association web page for NH Country Inns. It is in the link for group availability to check the availability of all the inns at once. I have put that link in for the website above but to get to that link it is http://www.nhcountryinns.com/id33.htm

Scott Raymond

January 16. 2009 13:37

@ Tim - We're going to work on fixing this issue as it probably affects other folks as well.  Essentially, the issue is that we have multiple versions of some images, and the correct version may not have been applied.  If you can just leave the image as-is for now that will help us investigate and fix the problem.   Thanks!

Ben

January 16. 2009 13:38

@ Steve - please let us know what program you are using that will not sync, and we can assist you further.  There is also a nice article on how to update specific software programs that might have been affected by the server switch.  Note that RezOvation software should not be affected.  Details here: www.rezovation.com/webervations_transition.html

Ben

January 16. 2009 13:45

I get this message when trying to navigate to the Webervations 2.0 booking engine for my inn:

We're sorry. We are experiencing technical difficulties.

Please use the back button on your browser and try again.

If you still cannot reach the page you want, please try again later.

Again, we apologize for any inconvenience.

This error is being logged and will be reviewed and corrected as soon as possible.

If you have any questions, please contact Support@webervations.com.

Thank you.

The url to link to the booking engine is: reserve.webervations.com/.../resbook.asp

Thanks

Andy Fisher

January 16. 2009 14:14

@ Andy - we are currently investigating this problem and will resolve it as soon as possible.  Thank you for your patience.

Ben

January 16. 2009 14:21

Our availability and our images have not loaded onto our availability page on http://www.thomasshepherdinn.com/avail.html and if we select dates for reservations the information showing on the webervations site reserve.webervations.com/.../resbook.asp is also incorrect - rooms are showing available that are not.  I left a phone message about this problem early today - it is obviously not fixed yet.

Jeanne Muir

January 16. 2009 14:34

@ Scott the image at www.webervations.com/.../nhcountryinns.asp should be showing up now -- you may need to refresh the page or restart your browser to see it.

Ben

January 16. 2009 14:40

For more information on the Thomas Shepherd Inn problem, it is this page reserve.webervations.com/.../calendars.asp that is in error.  We are on Webervations 2.0.

Jeanne Muir

January 16. 2009 14:55

I have tried clearing my cache and history, refreshing the page, and restarting my browser and the image on nhcountryinns.com is still not showing up for me. Thanks, Scott

Scott Raymond

January 16. 2009 15:02

@ Jeanne - Looks like some images for Weber 2.0 have not refreshed yet, but should be refreshed in the next few hours.  

Ben

January 16. 2009 15:03

@ Scott -- The image is definitely there on the server, so it may be a DNS issue with your internet provider.  I would give it a few hours and see if it resolves.

Ben

January 16. 2009 15:13

Giving it a few hours means waiting until 5:00 on a Friday before a holiday weekend.  I'd like assurance that the problem will be fixed before everyone goes home and doesn't get back to work on it until Tuesday.  Is this problem on the Webervations server?

Jeanne Muir

January 16. 2009 15:23

Still cannot get onto webervations even after flushing the cacheper the instructions. I can get on using the alternate address and room bookings seem to work through my website. The best thing about Webervations was its reliability. Are there reliability issues with Rezovations?

Ken

Ken

January 16. 2009 15:54

Our availability calendar is not showing up on our web site,  
www.friolodging.com

LeAnn Sharp

January 16. 2009 16:03

@ Jeanne -- I do apologize for the delay -- we are definitely moving as fast as we can to resolve this.  The issue right now is that some images for Webervations 2.0 have not fully updated on the servers yet.  We expect that the images will be updated within 1-2 hours from now.  Rest assured that our engineers will not be going home until the system is completely stable and we have worked out these types of issues.  We'll be here over the weekend if we have to, and we are not taking a holiday on Monday either Smile  Thanks again for your patience and understanding.  This is a necessary step for us to take to ensure that the system is running smoothly and will be maintenable for the long term.

Ben

January 16. 2009 16:29

@ Ken - reliability is our #1 concern, and rest assured that the system will be just as reliable, if not moreso, than it has been in the past.  Right now the issues you are seeing are related to DNS (domain names server) updates, which unfortunately we don't have a lot of control over.  Whenever you move systems like we have, the physical address (IP Address) can change, and so the backend systems that handle the translation of domain names (e.g. www.webervations.com) have to update to get the new physical location. We did send out DNS updates with the new physical location prior to today, but not all the servers on the internet have these updates yet, and so you may just have to wait for those updates to apply.  Unfortunately, we don't have control over how often these servers update -- your internet provider and the various internet providers that they work with do.  For today, using the alternate URL (64.244.121.82/magic-scripts/input/avsignon.asp) allows you to bypass this translation and go directly to the new physical location.  I would expect to see any issues like this fix themselves today.

Ben

January 16. 2009 16:30

@ Jeanne Your calendars should be updated now!  Thanks for your patience.

Ben

January 16. 2009 17:25

Thanks for the updates, I do understand that a lot of the issues will work themselves out once the DNS issues are resolved which sounds like there is nothing we can do but wait. However, what about the issue I called about this morning of not being able to enter a credit card # in a guest contact when I make a reservation? I am on Webervations 2.0 and it just will not save a card # so I have to write it down on paper right now which is not good for PCI Compliance.

Thanks,
Scott

Scott Raymond

January 16. 2009 17:50

Still nothing yet... also not able to update from REZSTREAM.... http://www.glacierlodge.com/Weber_Avail.htm

Glacier Lodge

January 16. 2009 18:12

My navigation/banner images aren't loading correctly because the page color seems to have changed.  The background should match the green of our website and it did on the old servers.  Odd...


www.webervations.com/.../resbook.asp

John Ramsey

January 16. 2009 18:13

Our property image on the main reservation pge has become very tiny (so small you can't even see what it is):

www.webervations.com/.../resbook.asp

William Roetzheim

January 16. 2009 18:19

Three images are missing from our availability page (connecting rooms' additional picture, triple room, and triple room's additional picture).

http://www.sunriseinnturlock.com/reserve/

Sunrise Inn

January 16. 2009 18:47

My Webervations Individual Unit Availability Calendars are showing incorrect information on my web pages, the images are the ones created on the fly and placed as a graphic as a calendar, the info is correct when i log into webervations and check my availability but the booked/available dates do not match what the image shows online. Some calendars are not showing at all.

Julian

January 16. 2009 19:41

Thanks for reminding me to check.  This availability display doesn't seem to work any more.

Thanks for checking it out.

Yours,
JC Carlson
Carlson Hospitality

J C Carlson

January 16. 2009 20:23

Each of our guest rooms has an old image showing on the availability page.  Is this something I should do by uploading the newer images that were actually changed on Webervations several months ago?  

Linda

January 16. 2009 20:41

Embedded calenders show incorrect availability!
fits one doesn't show at all and second shows incorrect.
The main webervation calender shows correct.

ie missing:http://www.silverstoneinn.com/availability.htm
and for each of the rooms de image at the bottom:
(www2.webervations.com/calendars/6504_85825.gif)on page:
http://www.silverstoneinn.com/room1.htm shows incorrect

Toni Wortel

Toni Wortel

January 16. 2009 20:44

Hello everyone, we are investigating why the availability calendar images are not updating, and will resolve this ASAP.

Ben

January 17. 2009 00:48

This page has old photos: www.webervations.com/.../winecountry.asp

This page is missing: updates.webervations.com/winecountry_monthly.html

I would greatly appreciate your help as these two pages are VERY important to the Wine Country Inns Group.

Thanks so much,
Christine Gustafson
InnLight Marketing

Christine Gustafson

January 17. 2009 11:43

Guest could not make online reservation because the security code box was blank.

Bob

oakridge manor B&B

January 17. 2009 12:13

@ Scott - we've tested this and have not been able to reproduce.  Can you let us know which browser and operating system you are using?

Ben

January 17. 2009 12:17

www.webervations.com/magic-scripts/resbook.asp
Wrong background image is displaying.  Had this updated about two months ago.  Please fix.  It looks awful.

Liz

January 17. 2009 12:35

My webiste links to your system and shows the 2009 calendar but displays my 2008 bookings.  What do I do?

Ken

January 17. 2009 12:37

Everytime someone books I have to call them to get the 3 digit credit card code even if they put it in during electronic booking?  what do I do to fix?

Ken

January 17. 2009 12:47

Old images showing, PLEASE rectify asap as this may cost us bookings. Thank you.

Helen Cassels

January 17. 2009 13:02

There are old images of our Carriage House posted.  Andy posted new picutes last year for us.  His folder with the correct Dark Red photo (CH_lrg) is still on the American Dreams host site.  Please get this updated as soon as possible.  I have deleted the old Pink large photo but can't delete the small one of the stored photos.  I also can't upload any new ones myself.

Ann WIllets

January 17. 2009 14:34

@ Glacier Lodge - uploads from RezStream should not have any issues, please let us know if you are still having problems.

Ben

January 17. 2009 14:46

@ Bridget - thank you for the very specific examples!  This helps tremendously in narrowing down the issue.  We'll keep you posted on this.

Ben

January 17. 2009 15:02

@ Ken - we'll take a look at the credit card issue and see what's going on there. The availability calendars should update with the correct dates very shortly.  Thanks for reporting this.

Ben

January 17. 2009 15:03

@ Andy Fisher - just an update, we resolved that issue for you last night, it looks like the header / footer for your account was not loading properly.

Ben

January 17. 2009 18:42

STATUS UPDATE: All images should be displaying correctly now.

Ben

January 19. 2009 18:16

I have been using Webervations 2.0, the updated version, for about 6 months.  When the system went down on Thursday and came back up, my website has the old Webervations.  Anyone making a reservation can make one on a date that is already booked.  So it's not using the updated version.   Plus I don't receive any indication that someone is trying to book a room.  

Kathy Schwarz

January 20. 2009 15:15

www.webervations.com/.../resbook.asp

Images still now showing correctly.  I suspect the background color has been changed somehow.  Please fix....Entire page should be the same "green" color.  This worked fine before this transition.

John Ramsey

January 20. 2009 17:26

@ John -- this looks correct based on our file history, also it does seem to match your site.  I'll contact you directly so that we can discuss further.  Thanks!

Ben

January 22. 2009 13:33

@ Christine, the winecountry page should be working properly now.  I appreciate your patience.

Ben

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