Hello everyone,
We're getting reports that some pages are not loading for some customers (guest booking pages, as well as admin site pages). For the majority of folks, these pages are working just fine, and we are seeing quite a few reservations come through the system as well, so it's fairly isolated.
The problem is most likely due to stale DNS (domain name server) records either on your local computer or at your internet provider. DNS is what is responsible for making sure that internet traffic gets sent to the right place. For example, when you visit www.webervations.com you are actually visiting a physical IP address, but you never see this because the traffic gets routed behind the scenes by the DNS servers to the destination address. Well, when we moved the system to Texas, the IP address changed, so if the DNS server has the wrong destination address (the old IP) then you may get a "page not found" error.
So what to do about it?
First of all, this will fix itself pretty quickly -- your internet provider and / or computer just needs to get the up to date DNS records and then you'll be pointed to the correct destination. You can also force an update on your local computer by doing the following:
Windows XP: Go to the Start menu. Click Run. In the box, type the following and press Enter:
cmd
A command window should appear. Type the following and press Enter:
ipconfig /flushdns
Windows Vista: Go to the Start menu, and in the search box, type the following and press Enter:
cmd
A command window should appear. Type the following and press enter:
ipconfig /flushdns
You can also temporarily log in to the Webervations admin site by using the following link: https://64.244.121.82/magic-scripts/input/avsignon.asp
You will probably get a browser security warning when you do this -- in Internet Explorer, click the option for "continue to this website", and in Firefox, click the option for "add an exception". This error occurs because the browser is looking for a security certificate which is tied to webervations.com. The site is still secure but until you can access the correct address (e.g. https://updates.webervations.com/magic-scripts/input/avsignon.asp), the browser will give you a security warning.